The leftovers desk
Exness questions the rest of this site does not answer
This page is a remainder, not a summary. Everything with a guide of its own — installing, signing in, funding, account types, leverage, the calculator — has been taken out of it and left as a single line pointing at the page that carries it properly. What stays here is the residue: the questions where the handset is behaving perfectly, the screens have all been found, and the thing being asked about belongs to the market or to the instrument rather than to the phone.
Removed from here on purpose
Ten questions that had a page of their own, kept as one line each
An answer desk that repeats the site around it is a second copy of the site, and a second copy helps nobody: it is shorter than the page it duplicates and out of date sooner. Each of the following is a real question and each has a real answer somewhere else here, so the entry left behind is a signpost rather than a paragraph.
Which application belongs on the handset?
The trading account decides it, not the phone. Choosing a route without a computer →
The install stopped, or the app closes as soon as it opens.
Both are installation symptoms and both are settled on the app page. Repairing an installation →
What do MT4 and MT5 want typed into the sign-in screen?
A number, a trading password and a server line — never an email address. Where each of them lives →
The one-time code never arrived, or was refused.
Both cases, and where a signed-in session is kept on one handset, are on the sign-in guide. Sign-in on a single phone →
How is an account opened from a phone?
A browser form, a short questionnaire, then verification inside the Personal Area. The sign-up as it looks on glass →
What does a deposit or a withdrawal look like on one screen?
Form, code and confirmation take turns on the same display. Paying in and taking out →
Which of the five account types should be picked?
The choice is made once, when a trading account is created, and a phone shows all five the same way. Standard, Cent, Pro, Raw Spread, Zero →
Where is the leverage setting, and what closes a position automatically?
Both live with the account, and both are read from the terminal header. The four numbers and the alert →
How is a required margin or a price step worked out before an order?
On the calculator here, or in the ticket itself before it is confirmed. Working a number out on one screen →
Who can see a balance, a transfer or the state of a verification?
Only the broker. No guide can read an account, and this one does not try. Which channel answers what →
Everything below this line is what was left once those ten were taken out.
Six answers about a screen that is not broken
A chart that has stopped is usually a market that has stopped
The commonest wasted evening in a phone-only setup is spent repairing an installation that was never damaged. A stationary chart, a price that reopened somewhere else, a candle stamped with the wrong-looking hour — none of these is a fault in the handset, and all of them are properties of the thing being watched.
The last bar has not changed for hours and the screen looks frozen.
A market that is closed produces no new bars, and a terminal drawing nothing is the correct picture of that. The tell is the clock rather than the chart: if the balance and the account figures are still drawn, the platform is doing its job. Currency pairs stop for the weekend and start again with the trading week; the quiet stretches are ordinary, and nothing about them is repaired by reinstalling anything.
Price reopened a distance away from where it stopped.
A market that has been shut has been reacting to nothing that could be traded, and the first price of the new week is simply the first price anyone was willing to deal at. Nothing was skipped and nothing was missed; the chart shows a step rather than a slope because there were no trades in between to draw. Levels attached to a position are met at the prices that actually exist, not at the ones the gap passed over.
Not everything in the list trades at the same times.
Trading hours belong to the instrument, and a metal, an index and a currency pair keep different ones. A quote line that has gone still while a neighbouring one is moving is the ordinary look of that. The hours each instrument keeps are published by Exness with its contract specifications and may change with new releases.
The time under a candle is not the local time on the phone.
The platform stamps bars on the clock its trading day runs on, and the handset stamps everything else on the local one. The two are not required to agree, and the terminal is not misreading the phone. Reading a history entry means reading it on the platform’s clock; converting in the head once, at the start, is easier than doing it per row.
The trading day ends at a moment nothing on the phone marks.
Positions carried past that point pick up the overnight-holding fee, which is what a swap is. It is the one thing on the platform that happens because of the clock rather than because of an action, and it is the reason an untouched position can be worth a little more or a little less by morning. Swap-free versions of the accounts exist for qualifying instruments.
The spread widened for a few seconds and then went back.
Spreads fluctuate from second to second and widen around news and market open or close. A brief widening is the market pricing its own uncertainty, not the phone rendering something incorrectly, and it settles without intervention. Trading is risky and may not be suitable for everyone.
Five answers about the quote itself
Every instrument carries two numbers, and most surprises come from that
One of them is what the instrument can be bought at and the other is what it can be sold at. A narrow screen tends to show whichever one fits, which is how a single figure gets treated as the price, and half of what looks wrong afterwards traces back to that.
Why are there two figures where one price was expected?
Because buying and selling do not happen at the same number. The two move together, and the distance between them — the spread — is not fixed: whatever widens it widens it in both directions at once.
A new position showed a small loss the instant it opened.
It was bought at one of the two numbers and is being valued at the other, so it starts that distance behind and catches up as the market moves. Nothing has gone against it yet, and the same thing would appear on a screen of any size.
The fill came back at a price slightly different from the one on screen.
That is slippage — a fill at a different price than the one quoted. A quote is what was available when it was drawn, and an order is filled at what is available when it arrives. Delays and slippage may occur.
Which of the two prices does a level attached to a position watch?
The one that would close it. A level under a buy is met by the sell side of the quote, which is why it can trigger while the number being watched on the chart has not quite reached it. The chart line and the closing price are two different sides of the same instrument.
The quote line and the chart disagree by a whisker.
A chart draws one of the two, and a quote line prints both when it has the width for it and one when it does not. On a hand-width display it is usually the shorter version being read. Nothing is being rounded or delayed; two different sides of the same instrument are simply on screen at once.
Four answers about the quote list
Nothing in the list is filed under the name it is known by
Gold does not appear anywhere under the word gold.
It is listed the way every instrument is listed, as a pair of codes: gold against the dollar is XAUUSD, written XAU/USD in places where the slash fits. Searching the quote list for the plain English word finds nothing, and that is the single most common reason a new list looks half empty.
There are crypto names sitting among the currency pairs.
They are quoted the same way and read the same way — a pair of codes with a price between them. Trading one is trading its price on the platform, in the same ticket, with the same two figures.
An index name appears although no share is being bought.
An index instrument here is a contract that tracks an asset’s price without owning the asset. What is traded is the movement, and the ticket for it looks exactly like the ticket for a currency pair.
The list is much shorter than the range that exists.
Market Watch is a chosen list rather than a catalogue, and it starts as a short one. Instruments are added to it from inside the terminal, and on a hand-width screen keeping it short is worth doing deliberately. The set of instruments measured for the calculator on this site is smaller still, and the panel names each one. What the panel covers →
Four answers about the calendar behind the screen
An instrument keeps its own hours, and the phone keeps the local ones
The last group is the one that catches a reader who has done everything else right. A handset is available at every hour of the day and the things drawn on it are not, and the mismatch between those two calendars produces the questions below.
The hours are not the same for a metal, an index and a currency pair.
They belong to the instrument rather than to the account or the platform, so a quote line that has gone still beside one that is moving is the ordinary look of a mixed list. The hours each instrument keeps are published by Exness with its contract specifications and may change with new releases.
Nothing on the phone marks the moment a trading day ends.
It passes without a notification, and it is the moment the overnight-holding fee applies to whatever is still open. It is the one thing on the platform that happens because of the clock rather than because of an action, which is why an untouched position can read differently by morning.
A quiet stretch keeps arriving at the same hour every day.
Different parts of the world are awake at different times and the same instrument is busier in some of those hours than in others. A phone-only session is often fitted around a life rather than around that pattern, and noticing which hours are actually being watched is worth doing once.
The week does not end at the same point for everything on the list.
Each instrument stops and starts on its own schedule, and the last bar before a break is simply the last price anyone dealt at. Anything left open runs across the break with the account, not with the handset. Trading is risky and may not be suitable for everyone.
No account behind any of these screens yet
Every answer above assumes an account already exists. Creating one is a web form on the official exness.com: an email address, a short questionnaire, then identity verification inside the Personal Area — all of it doable on the same handset that will do the trading afterwards. How registration runs →
Open Exness AccountThe button opens the official exness.com through this site’s partner route. Accounts, logins and support all live there.